Refund policy
Warranty / Return policy
WARRANTY:
5 year warranty on the product
Luxwood parts have a 5 year warranty against defects in material or workmanship. This warranty does not apply if the damage was caused during transport, by abuse, neglect, accident, altered or repainted parts, vandalism, fire or smoke, rocks or gravel, scratches from keys or other foreign objects or if the parts have been installed incorrectly. Warranty is non-transferable. Customer must provide proof of purchase such as the invoice number, date, product numbers and descriptions when requesting a return for warranty consideration.
Return procedure
All orders are considered "made-to-order" and can only be exchanged within 30 days of delivery.
Customer is responsible for all shipping costs (including insurance. clearance and taxes) **.
* Before starting a return request , the product must meet all of these conditions:
- be in new condition
- have no custom inscription
- not have been subject to other special modifications when purchased (length, width or color other than those proposed)
- the red liner must not have been removed
Contact our team at csr@luxwoodtrim.com for more informaiton.
All product returns must have an assigned Return Authorization Number prior to returning the merchandise.
Please contact the Luxwood team at csr@luxwoodtrim.com prior to returning any merchandise for authorization and instructions. All returns are subject to our current warranty policy.
Customer is responsible for all shipping costs (including insurance. clearance and taxes) **.
Defective Items
If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. Once we’ve confirmed the package is in transit we’ll ship you a replacement or credit your account. For any warranty concerns, contact us at warranty@luxwoodtrim.com